Telecoms, Media & Technology

Differentiating service through seamless customer experience

The speed of digital transformation has been felt particularly in the TMT sector. Rapid advancements in artificial intelligence (AI) and robotic process automation (RPA), and the vast volumes of data being gathered, is driving innovations in CX and business processes, but equally demanding customer data be managed securely.

Customers’ expectations have changed. Their buying behaviour is influenced by how easy, quick and personalised their experiences are and this can be a powerful differentiator if capitalised on effectively.

In this increasingly complex environment, Abtran is helping TMT companies innovate, leverage and scale their investments, build customer loyalty, and improve employee productivity and engagement.

Seamless experiences

Our solutions range from building and supporting the delivery of digital strategies; automating and optimising back office business processes, IT infrastructure and systems; and managing end-to-end customer and digital experiences, from sales through to compliance.

Shardul Gaikwad

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Other Industries

Over the past twenty years, we’ve connected with millions of customers on behalf of established brands. Our experience and expertise across a wide range of industries, means we’re trusted to support all aspects of service excellence to customers.