-
Customer Experience
Managing all aspects of the customer journey to deliver exceptional experiences
-
Identity & Entitlement
Making complex processes easy whilst ensuring the highest level of compliance
-
Service Optimisation & Technology
Leveraging technology, data and automation to streamline processes
-
People Managed Solutions
Outsourcing the hiring, onboarding and performance management of key operational teams
-
Sales
Delivering all aspects of your acquisition and retention programmes
Transport - 17 Jul 2023
Omni channel services for M50 tolling
80%
of calls answered within 20 seconds
30
Webchats answered within 30 seconds
100%
of emails answered within 6 hours
Reducing contact at every level
Established in 2007 by Transport Infrastructure Ireland (TII) (formerly the National Roads Authority), eFlow operates the barrier-free tolling system on Dublin’s M50 motorway and is also one of four providers of electronic tags for use on all National Toll Roads in the Republic of Ireland. eFlow is managed and operated on behalf of TII by Turas Mobility Services.
Abtran works with Turas to manage the toll system on a busy motorway. Our role is to make the contactless ‘free-flow’ system as efficient as possible through provision of Business Process Managed Services.
We resource, train and manage people across every function associated with the collecting of tolls, from inbound customer service to image review.
Our experts provide omnichannel customer service, whether it be via social media, phone, email or webchat. We provide services related to resolving payments, credits, billing and debt enforcement, fleet management for business customers, case management, image review and a back-end mailroom function.
