Omni channel services for M50 tolling

Transport - 17 Jul 2023

Omni channel services for M50 tolling

2 min read


of calls answered within 20 seconds


Webchats answered within 30 seconds


of emails answered within 6 hours

Reducing contact at every level

Established in 2007 by Transport Infrastructure Ireland (TII) (formerly the National Roads Authority), eFlow operates the barrier-free tolling system on Dublin’s M50 motorway and is also one of four providers of electronic tags for use on all National Toll Roads in the Republic of Ireland. eFlow is managed and operated on behalf of TII by Turas Mobility Services.

Abtran works with Turas to manage the toll system on a busy motorway. Our role is to make the contactless ‘free-flow’ system as efficient as possible through provision of Business Process Managed Services.

We resource, train and manage people across every function associated with the collecting of tolls, from inbound customer service to image review.

Our experts provide omnichannel customer service, whether it be via social media, phone, email or webchat. We provide services related to resolving payments, credits, billing and debt enforcement, fleet management for business customers, case management, image review and a back-end mailroom function.

Services Provided


Training, Quality and Performance Management

Omni Channel Customer Service

Case Management

Fleet Management Customer Service

Debt Collection

Ongoing management and skill enhancement

Manual image review

Machine learning