Abtran is passionate about great service experience

Our mission is to make Customer and Business Process Management and Outsourcing easy by delivering a complete, seamless customer experience. To achieve this, we standardise, we simplify, and we empower our people to cut through complexity.

A Year in Abtran 2022

Sectors We Operate In


Delivering sales & service into millions of homes.


Delivering smarter, more connected citizen services


Giving customers more convenience and control over their journeys.


Securely processing thousands of claims daily.

Trusted by clients across multiple sectors to provide complete and seamless customer journey.

Our Senior Leadership Team

Michael Fitzgerald
Michael FitzgeraldExecutive Chairman
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"Abtran is about the relentless pursuit of service excellence. It's about being open and sharing know-how. It's about challenging what's best for the customer in a compliant way."
Aisling Deasy
Aisling DeasyChief Executive Officer
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"At Abtran, we empower our service agents to provide the best experience possible to customers. We continually invest, evolve and innovate in our advanced analytics platform and capabilities."
Paul O'Keeffe
Paul O'KeeffeChief Commercial Officer
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"Providing the highest quality service with the customer front of mind is of the utmost importance at Abtran.”
Gerard McCarthy
Gerard McCarthyChief Financial Officer
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"Through the sharing of great service ideas and hands-on expertise, our People instill vibrancy to our culture that sets Abtran apart and is key to the growth of our company."


Our track record of working with highly trusted organisations means we are always focused on Data Protection. We were the first BPM in Ireland to be certified against the Personal Information Management System (PIMS) Standard, demonstrating our commitment to securely managing personal data.

Our services are certified to globally recognised security and quality standards.