-
Customer Experience
Managing all aspects of the customer journey to deliver exceptional experiences
-
Identity & Entitlement
Making complex processes easy whilst ensuring the highest level of compliance
-
Service Optimisation & Technology
Leveraging technology, data and automation to streamline processes
-
People Managed Solutions
Outsourcing the hiring, onboarding and performance management of key operational teams
-
Sales
Delivering all aspects of your acquisition and retention programmes
Industries
Health
Enhanced patient care in times of crisis
Supporting the Health Sector
For more than 25 years, we’ve been supporting the Health sector manage their sales, contact management and customer service to deliver agile and high quality services to patients and service users.
In recent critical times, our solutions have ultimately supported the reduction of the spread of Covid-19 in the community.
The pandemic has meant huge challenges for the sector who need business process solutions and technology innovations to enhance patient care. The ability for us to scale workforce planning services in a flexible way to meet sudden surges in demand, has supported Health providers though this volatile period.
Critical essential services
With experienced teams offering both a hybrid model of on-site and work from home, we continue to deliver critical essential services and additional contingency services to the Health sector.
Expertise
Our expertise in planning and workforce management expertise, together with best-in-class cloud-based planning software, allows us to deliver a range of contact management support.
From optimising your sales and contact centre operations, to mapping your patient journey and improving their omnichannel experience. Our advisors enhance patients’ access to information and effectively manage their claims.
Our deep expertise in this sector allows continuous service improvements, scalable solutions and instant impact to patient outcomes.
Arrange a Callback
Let us know if you have any questions. Get in touch with us about any of our services, or if you have a general enquiry.
IN-DEPTH KNOWLEDGE
Other Industries
Over the past twenty years, we’ve connected with millions of customers on behalf of established brands. Our experience and expertise across a wide range of industries, means we’re trusted to support all aspects of service excellence to customers.
Case studies
