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Customer Experience
Managing all aspects of the customer journey to deliver exceptional experiences
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Identity & Entitlement
Making complex processes easy whilst ensuring the highest level of compliance
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Service Optimisation & Technology
Leveraging technology, data and automation to streamline processes
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People Managed Solutions
Outsourcing the hiring, onboarding and performance management of key operational teams
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Sales
Delivering all aspects of your acquisition and retention programmes
STANDARDS
Continuous improvement is key to our success
Security and quality assurance are core components of our services.
Commitment to security of personal information
We are the first BPM in Ireland to be certified against the BS 10012:2017 Personal Information Management System Standard (PIMS’s) standard. This standard is aligned with the requirements of the GDPR, and being certified to this standard gives our employees, clients and potential clients independent assurance of Abtran’s commitment to securely managing personal data.
Looking to the future
We are continuously looking to how we can further assure the services we deliver through internationally recognised certifications.
Maintaining Standards
Our services are underpinned by globally recognised standards and certifications. Our attainment of ISO 9001 for Quality, ISO 14001 for Environmental Management and ISO 27001 for Information Security is assurance that we offer quality driven, fully secure services in an environmentally conscious business environment.
Certifications
Our services are underpinned by globally recognised security and quality assurance standards, through our certifications to ISO 27001 for Information Security, ISO 9001 for Quality Management , BS10012 for Personal Information Management, and compliance to PCI DSS.
Great Service Made Easy
Abtran is passionate about great service experience
Careers
Start Your Abtran Journey
People are at the heart of everything we do.
There’s a certain kind of ‘Abtran person’ who embraces customer service, enjoys solving customer problems and is ambitious to progress. Find out how you can make an impact at Abtran.
Explore Abtran careers