Services

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SERVICES

We are the Customer Solutions Experts

Specialising in Sales, Service, as well as Identity and Entitlement.

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SOLUTION EXPERTS

Services

Our end-to-end solutions, technology and experience will enable you to grow your customer base, win loyalty and differentiate on service. We can slot seamlessly into your team or take any customer challenge off your hands completely.

  • Customer Experience

    We have the capability and experience to ensure that every aspect of the customer experience is considered. We deliver exceptional customer experiences by:

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    Customer Experience

    We have the capability and experience to ensure that every aspect of the customer experience is considered. We deliver exceptional customer experiences by:

    • Mapping the customer journey touch-points
    • Omnichannel solutions
    • End to End Case Management
    • Delivering consistently reliable information
    • Empowering customers to serve themselves

  • Identity & Entitlement

    Back Office administration process are a core enabler to delivering the right outputs for customers. We design back office services to integrate seamlessly to the contact channels.

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    Identity & Entitlement

    Back Office administration process are a core enabler to delivering the right outputs for customers. We design back office services to integrate seamlessly to the contact channels, ensuring that customers are fully informed and that we make it easy to deliver complex processes with the highest levels of compliance.

    • Large-scale document management, processing and storage
    • Identity and entitlement verification
    • Claims adjudication
    • Grant processing
    • Data verification and cleansing

  • Service Optimisation & Technology

    We enable an optimised customer experience and create value for our clients through leveraging technology solutions, working global leading partners.

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    Service Optimisation & Technology

    We enable an optimised customer experience and create value for our clients through leveraging technology solutions, working global leading partners.

    These solutions include:

    • Robotic Process Automation
    • Interaction Analytics
    • Predictive Engagement

  • People Managed Solutions

    Our onsite service solutions are centred around sourcing, onboarding and performance management of teams working directly from our clients’ sites on large strategic programmes.

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    People Managed Solutions

    Our onsite service solutions are centred around sourcing, onboarding and performance management of teams working directly from our clients’ sites on large strategic programmes.

    These solutions include:

    • Fully Managed Services
    • Professional Services providing PMO, Finance, ICT
    • Administration

  • Sales

    Delivering sales results begins with ensuring the experience is centred around the customer. Our sales methodology delivers high performance sales through transferrable processes and technology.

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    Sales

    Delivering sales results begins with ensuring the experience is centred around the customer. Our sales methodology delivers high performance sales through transferrable processes and technology. We deliver exceptional customer experiences by:

    • Market and Data driven campaign planning
    • Lead Generation
    • Outbound and Inbound sales
    • Customer win back campaigns
    • Customer retention and loyalty management
    • Sales through Service
    • Business to Customer or Business to Business sales solutions

Depth in expertise

Industries

Over the past twenty years, we’ve connected with millions of customers on behalf of established brands. Our experience and expertise across a wide range of industries, means we’re trusted to support all aspects of service excellence to customers.

Customer Experience Centre
Customer Experience Centre

In our Customer Experience Centre, we bring customer journeys to life.

  • Storyboarding customer journeys​.
  • Demonstrating the technical and process capabilities that support our people to deliver the best outcome for customers.
  • Allow us to collaboratively explore the “Art of the Possible”.

CASE STUDIES

Specialising in Sales, Service as well as Identity and Entitlement.

Ensuring applications run smoothly.
Education

Ensuring applications run smoothly.
The right people to keep transport moving.
Transport

The right people to keep transport moving.
Getting students off to the right start.
Education

Getting students off to the right start.
Omni channel services for M50 tolling
Transport

Omni channel services for M50 tolling
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Let us know if you have any questions. Get in touch with us about any of our services, or if you have a general enquiry.

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