EXPERIENCES
We Simplify the Experience of Customers
We empower our people with technology and data to create great customer experiences for leading brands
Sectors We Operate In
Utilities
Delivering sales & service into millions of homes, we have been a trusted provider of end-to-end services in the Utilities space since 2004 and our capability and knowledge of the sector has enabled us to develop solutions ready made to meet constantly changing needs.
Utility providers face evolving requirements, including changing customer expectations, increased competition and the emergence of smart technologies. We have been a trusted provider of end-to-end services in the Utilities space since 2004 and our capability and knowledge of the sector has enabled us to develop solutions ready made to meet constantly changing needs. With this experience, we know that the customer journey can be complex, with multiple touchpoints and it is important to have true insights to that journey.
We have scalable, robust and intelligent processes centred around the experience of the customer, making it easy for them to access the service they need at any time. This is propelled by utility industry experts and best in class omnichannel technology. We use advanced analytics and customer insights to constantly improve and optimise the service delivered to clients and customers. This enables us to collaboratively work toward achieving transformational shared objectives and goals to target overperformance and delivery of proactive service enhancement initiatives.
Government
Putting the customer at the centre is our service ethos, we are committed to enhancing the experience of customers accessing government services.
We share open, collaborative relationships with our government clients to deliver smart, secure and connected services. We securely and efficiently validate, assess and process thousands of applications daily, including grant applications, licences and registration. We interact with every household in Ireland multiple times per year across all contact channels.
We know that increased customer engagement and transparency are key objectives within the public sector and digital transformation and better accessibility to services are critical enablers. We support our partners by integrating their values into ours, shaping the service model to incorporate their key objectives. We are constantly striving for service optimisation and we apply the very best in advanced technology and analytics solutions combined with customer focused processes to deliver the most effective and efficient service possible.
Putting the customer at the centre is our service ethos, we are committed to enhancing the experience of customers accessing government services. We continue to look to the future, incorporating further streamlining and efficiencies where there is an opportunity, in order to make it easy for customers to access the service they need when they need it.
Transport
We work collaboratively across Public and Private sector organisations, connecting with our clients at a strategic level.
Today’s transport user is more empowered than ever before. They have become accustomed to experiencing a level of ‘always-on’ service connectivity, whether through smart ticketing, real time customer information, payment of tolls or driving licence applications. The increase of self-service technology is empowering a more autonomous consumer experience. It is essential therefore to provide a synergized and personal end to end experience across digital and more traditional channels.
Abtran has a proven track record in the Transport sector. We deliver a wide variety of services from administration to contact centre and identity verification and entitlement processes and complaints handling, as well as provision of professional services. We work collaboratively across Public and Private sector organisations, connecting with our clients at a strategic level. Putting the customer at the centre is the cornerstone of our approach the delivery of service objectives in the transport sector, passionately driving the move to digital channels, in support of client objectives. This shapes and informs our service models, people skills, business processes, right fit technology and overall service efficiency and performance measures.
Financial Services
Financial Services organisations are looking to drive profitability and growth through more efficient operations and a better service experience to their customers. Increased regulation and heightened scrutiny are driving financial services providers to overhaul processes, products and systems to ensure compliance and delivery of a differentiated customer experience.
We deliver high quality, responsive and compliant service performance against the backdrop of rising customer expectations, ensuring rigourous controls at every step of the customer journey. With the extensive experience and accredited knowledge and the skills of our people, combined with leveraging data and advanced analytics to monitor compliance and drive improvement, we have a demonstrated ability and track record of delivering measurable enhancements in business performance. We do this in an agile manner, building scalability and flexibility into our solutions. This provides transparency and creates a culture of innovation for our clients, which leads to the creation of long-lasting business partnerships and delivers better business outcomes.
