Careers at Abtran
We recognise that our success is only possible through employing the right people; people who share our passion for service excellence.
Service Instinct is not something that's learned. It's earned. It is an ongoing discipline, an enduring standard. It is a behaviour that grows stronger through practice and experience.
Our Culture is about empowering our people to think like the customer and to champion the customer.
We encourage all our employees to develop a strong service ethos by sharing, challenging and being open about what really good service looks like from the customer view point.
People are at the heart of our success in delivering great service. At Abtran we provide our People with a platform to grow their careers and to achieve their potential through a programme of Learning & Development initiatives.
- The 'Inspire' Programme' - nurturing people talent and growth
- Employee Development Programme - optimising people performance
- Voice of the Advisor - Customer listening and feedback to improve service
- Operational Scorecard - leveraging transfer of knowledge and benchmarking
- Employee Forum – empowering staff to exchange ideas and optimise their working environment
Our success is built upon the values we live by through focusing on the customer, being open and challenging, sharing know-how and making it easy for the customer to experience great service.
Make It Easy
Putting the customer at the centre of everything we do is at the core of our service ethos. We are 'always-on' in our quest to make it easier for the customer by delivering a great service experience.
Cut through Complexity
We standardise. We simplify. We empower your customer by automating the routine and managing the exceptions.
We share our know-how and experience across our people, our clients, our partners and our peers.
We set ourselves challenging goals to ensure we continue to deliver a great customer experience. To achieve and exceed those goals we challenge ourselves, our processes, our technology and sometimes our clients. We look to be the voice of the customer and challenge performance continuously.
Being connected to our client’s goals is critical to working on their behalf to deliver great service to their customers. Connecting to our clients' systems and culture ensures we represent their values and brand, while achieving our goals, each time we connect with our clients’ customers.
Being Open means being open to change, open to new ideas and new ways of doing things.
We are open to feedback - good and bad. We are open to learning about new ways to satisfy customers. We work in a culture that enables and encourages open behaviour to deliver great client outcomes.
Morgan McKinleySPECIALIST RECRUITMENT
As a global professional services recruitment consultancy, Morgan McKinley connects us with people who have a passion for service excellence. We are committed to helping our people to grow and develop and to help build on their Service Careers. If you have a strong service instinct and are interested in working in a fast-paced and dynamic environment, why not apply now.