Market Focus
We recognise that different industry sectors have specific requirements of a business process outsourcer. Abtran has become the clear market leader in the Utilities, Government and Commercial sectors. This is because our people are able to combine process excellence with market knowledge so that long-term value-adding relationships can thrive.
Client Testimonials
"Hibernian Aviva Health is committed to the delivery of a high quality customer experience to all of our members. Our partnership with Abtran helps us to respond to our customers' changing needs through a sustained focus on continuous improvement programs which ensures that our customers experience best-in-class service."
Jim Dowdall
Managing Director
Hibernian Aviva Health
"Abtran and Sky have developed a great partnership. They are results driven and are always looking to develop innovative solutions through continuous improvement."
David Jermyn
Head of Customer Upgrades
BSkyB
"One of Abtran's unique qualities is that on meeting them for the first time it is obvious that they believe in what they do and only want the very best for the client. It is a very comforting feeling to know that their values, ethics, and commitment to high levels of excellence in the service Industry is not just word of mouth. It is fact.......”
Bernie Campbell
Customer Service Manager
Kerry Foods
"We have been working with Abtran for the past 4 years, they have always provided an excellent service and attended to any issues promptly. The staff and management team care about their clients."
Mary Harrahill
Licence Services Manager
An Post
“Engaging Abtran has enabled REGTEL to provide a greater level of service to Consumers. We have always found Abtran to be efficient and professional in its dealings with both ourselves and Consumers”
Robert Carty
Finance and Administration Manager
REGTEL, Dublin
